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Bay 02

Typical turnaround

Service truck dispatched during shop hours, Monday to Friday 8 to 5; arrival depends on where you are in the Toledo area

If it cannot be fixed on the spot we say so on the phone and help you get the unit to 820 Matzinger Rd.

The truck will not move and the shop is twenty miles away. During shop hours, we bring the shop to the truck.

A service truck sent to your yard, dock or shoulder during shop hours for the repairs that can be done where the truck sits, so you skip the tow.

The truck is down where it sits

It cranked and died at the dock. The air will not build past 60 psi and the brakes will not release. A crossmember cracked and the trailer cannot be loaded until someone welds it. The trailer cord is dead and the lights are out with a load due this afternoon.

None of those trucks is driving to a shop. The usual answer is a tow, which means you pay the tow, then the repair, then the day. For a lot of what stops a truck, the tow is the part you do not need.

If you are on the shoulder, do this first

Before you call anyone:

  1. Get the unit as far off the travel lane as it will go. A truck that rolls at all should roll to the shoulder, an exit ramp, or a lot.
  2. Hazards on.
  3. Put out the triangles. 49 CFR 392.22 gives you 10 minutes to place them: one 10 feet behind the truck toward traffic, one 100 feet back, one 200 feet back. On a two-lane road, one goes 100 feet ahead as well. On a divided highway all three go behind, toward approaching traffic.
  4. Stay out of the lane. Do not work on the traffic side of the truck.

Then call.

How to reach us and what to have ready

(419) 724-2475, Monday to Friday, 8:00 AM to 5:00 PM.

The service truck runs during shop hours only. We do not have after-hours coverage, and we would rather tell you that here than have you find out at 9 PM. If the truck goes down after 5, call at 8:00 AM and you are first out.

Have these ready on the call, because they decide what goes on the truck:

  • Where the unit is: yard address, dock number, or highway, direction, exit or mile marker
  • What it is doing, in your words: will not crank, cranks and will not fire, will not build air, brakes locked, light out, cracked frame
  • Whether it is loaded and whether the load is time-sensitive
  • What you have already tried
  • Truck and trailer make, year and engine if you know them

We tell you on that call whether it is a service-truck job or a tow. If it is a tow, we say so before you wait on a truck that cannot fix it.

What the tech brings

The service truck carries the tools, a MIG and TIG welder, and the common parts for the symptom you described: glad hands and air line, fittings, brake chambers, slack adjusters, batteries and cables, belts, hoses and clamps, fuel filters, bulbs and trailer cords. The tech is one of the four ASE certified technicians who work the bays, with Cummins and International certifications in the group, not a parts driver with a jump pack.

On site, the tech confirms the cause before replacing anything. An air system that will not build is a leak, a compressor, a governor or a dryer purge valve stuck open, and each one is a different fix. A no-start is batteries, a starter, a fuel delivery problem or a sensor, and the tech runs the checks in that order because that is the order that finds it fastest. You get the answer and what it will take before the work starts.

What gets fixed on site, and what does not

On site, during shop hours:

  • Air leaks, glad hands, lines, fittings, tank drains
  • Brake chambers, slack adjusters, a dragging or no-release brake
  • Batteries, cables, starters, alternators
  • Belts, hoses, clamps, visible coolant and oil leaks
  • Fuel filters, water separators, priming
  • Lighting, trailer cords, marker and brake lights
  • Landing gear, door hinges, latches, seals
  • Mobile MIG and TIG welding: frames, crossmembers, hangers, brackets, trailer structure

Not on site, and we say so on the phone:

  • Transmission, clutch and driveline work
  • Engine-out, injectors, turbos, head gaskets
  • Alignment, which needs the Hunter HawkEye XL in the shop
  • Anything that needs the truck on a lift

The service truck also runs scheduled yard PM for fleets in the Toledo area, so routine service happens in your lot instead of ours. That is on the fleet maintenance page.

Where the service truck goes

Toledo, Sylvania, Maumee, Perrysburg, Northwood, Oregon, and along I-75, I-280, US-23 and the I-80/90 Ohio Turnpike around Toledo. Bowling Green, Findlay and Monroe, Michigan are reachable; tell us the location and we confirm on the call. The shop is at 820 Matzinger Rd in north Toledo, a mile off I-75 exit 207 (Stickney Ave), which is where a tow should go if the job needs a bay.

The number

(419) 724-2475. Monday to Friday, 8:00 AM to 5:00 PM. Say where the truck is and what it is doing, and we tell you what happens next.

What the tech checks

  • Air system: build time, leak-down, glad hands, lines, chambers, dryer and valves
  • Batteries, cables and connections under load
  • Starter and alternator output
  • Belts, hoses, clamps and visible coolant or oil leaks
  • Fuel filters, water separator and primer on a no-start
  • Lighting and trailer cord on any light-out complaint
  • Slack adjusters and brake chambers on a dragging or no-release brake
  • Landing gear, doors, latches and the structure a weld has to hold

How it runs

  1. 01

    Call (419) 724-2475 during shop hours

    Tell us where the unit is, what it is doing, whether it is loaded and what you have already tried. We tell you on that call whether it is a service-truck job or a tow.

  2. 02

    Service truck dispatched

    A tech leaves with the tools, the welder and the common parts for the symptom you described. We give you an arrival window before we hang up.

  3. 03

    Repair on site

    The tech confirms the cause, tells you what it will take, and does the work where the truck sits. If it needs the bay, the tech says so before spending your money.

  4. 04

    Rolling, or on the way in

    You get the invoice, the parts used, and a note on anything the tech saw that should be scheduled in the shop.

Questions drivers and fleet managers ask

Do you offer mobile truck repair at night or on weekends?

No. The service truck runs during shop hours, Monday to Friday 8:00 AM to 5:00 PM. If the truck goes down after hours, call at 8:00 AM and you are at the front of the line.

What can actually be fixed on site?

Air leaks, glad hands and lines, brake chambers and slack adjusters, batteries, starters, alternators, belts, hoses, fuel filters, lighting and trailer cords, landing gear, door and latch repair, and mobile MIG and TIG welding on frames, crossmembers and hangers.

What cannot be fixed on site?

Transmission and clutch work, engine-out repairs, injectors and turbos, alignment and anything that needs a lift. We tell you that on the phone and help with the tow to the shop.

How far will the service truck go?

The Toledo area: Toledo, Sylvania, Maumee, Perrysburg, Northwood, Oregon, and out the I-75, I-280, US-23 and Turnpike corridors. Tell us the location and we confirm on the call.

Do you do yard service for fleets?

Yes. The same service truck does preventive maintenance and light repair at fleet yards in the Toledo area on a schedule, so the trucks never leave the lot.

What does a mobile call cost?

Call for the current rate. You get the travel and labor figures before the truck leaves, and the parts figure once the tech has eyes on the problem.

Reviews on this kind of job

4.7 on Google from 40 reviews
  • · Google

    “I went there today to check the trucks they have for sale, and I was surprised how honest this people is!!! Specially Andrew, he told me everything that I need to know about the trucks, even the small problems. He is so friendly.”

    Adam Jordan · Truck inspection before purchase

  • · Google

    “Did a great job on my oil change! They check my brakes and tires too!”

    Amanda Shina · Oil change, brake and tire check

  • · Google

    “On time and did a great job.”

    Dave Gersten · Scheduled repair

  • · Google

    “Professional, timely and patient. Work was great and reasonable pricing. Andrew is very informed and helpful. Top Notch setup.”

    mark vanderpol · Repair, priced up front

Can't talk?

Three fields. We call you.

Phone, where the truck is, what happened. The desk reads it as it lands during shop hours.

Read as it lands during shop hours, Mon–Fri 8:00 AM – 5:00 PM. If it can't wait, call (419) 724-2475.

Hours Mon–Fri 8–5
820 Matzinger Rd
Call (419) 724-2475