The truck is down where it sits
It cranked and died at the dock. The air will not build past 60 psi and the brakes will not release. A crossmember cracked and the trailer cannot be loaded until someone welds it. The trailer cord is dead and the lights are out with a load due this afternoon.
None of those trucks is driving to a shop. The usual answer is a tow, which means you pay the tow, then the repair, then the day. For a lot of what stops a truck, the tow is the part you do not need.
If you are on the shoulder, do this first
Before you call anyone:
- Get the unit as far off the travel lane as it will go. A truck that rolls at all should roll to the shoulder, an exit ramp, or a lot.
- Hazards on.
- Put out the triangles. 49 CFR 392.22 gives you 10 minutes to place them: one 10 feet behind the truck toward traffic, one 100 feet back, one 200 feet back. On a two-lane road, one goes 100 feet ahead as well. On a divided highway all three go behind, toward approaching traffic.
- Stay out of the lane. Do not work on the traffic side of the truck.
Then call.
How to reach us and what to have ready
(419) 724-2475, Monday to Friday, 8:00 AM to 5:00 PM.
The service truck runs during shop hours only. We do not have after-hours coverage, and we would rather tell you that here than have you find out at 9 PM. If the truck goes down after 5, call at 8:00 AM and you are first out.
Have these ready on the call, because they decide what goes on the truck:
- Where the unit is: yard address, dock number, or highway, direction, exit or mile marker
- What it is doing, in your words: will not crank, cranks and will not fire, will not build air, brakes locked, light out, cracked frame
- Whether it is loaded and whether the load is time-sensitive
- What you have already tried
- Truck and trailer make, year and engine if you know them
We tell you on that call whether it is a service-truck job or a tow. If it is a tow, we say so before you wait on a truck that cannot fix it.
What the tech brings
The service truck carries the tools, a MIG and TIG welder, and the common parts for the symptom you described: glad hands and air line, fittings, brake chambers, slack adjusters, batteries and cables, belts, hoses and clamps, fuel filters, bulbs and trailer cords. The tech is one of the four ASE certified technicians who work the bays, with Cummins and International certifications in the group, not a parts driver with a jump pack.
On site, the tech confirms the cause before replacing anything. An air system that will not build is a leak, a compressor, a governor or a dryer purge valve stuck open, and each one is a different fix. A no-start is batteries, a starter, a fuel delivery problem or a sensor, and the tech runs the checks in that order because that is the order that finds it fastest. You get the answer and what it will take before the work starts.
What gets fixed on site, and what does not
On site, during shop hours:
- Air leaks, glad hands, lines, fittings, tank drains
- Brake chambers, slack adjusters, a dragging or no-release brake
- Batteries, cables, starters, alternators
- Belts, hoses, clamps, visible coolant and oil leaks
- Fuel filters, water separators, priming
- Lighting, trailer cords, marker and brake lights
- Landing gear, door hinges, latches, seals
- Mobile MIG and TIG welding: frames, crossmembers, hangers, brackets, trailer structure
Not on site, and we say so on the phone:
- Transmission, clutch and driveline work
- Engine-out, injectors, turbos, head gaskets
- Alignment, which needs the Hunter HawkEye XL in the shop
- Anything that needs the truck on a lift
The service truck also runs scheduled yard PM for fleets in the Toledo area, so routine service happens in your lot instead of ours. That is on the fleet maintenance page.
Where the service truck goes
Toledo, Sylvania, Maumee, Perrysburg, Northwood, Oregon, and along I-75, I-280, US-23 and the I-80/90 Ohio Turnpike around Toledo. Bowling Green, Findlay and Monroe, Michigan are reachable; tell us the location and we confirm on the call. The shop is at 820 Matzinger Rd in north Toledo, a mile off I-75 exit 207 (Stickney Ave), which is where a tow should go if the job needs a bay.
The number
(419) 724-2475. Monday to Friday, 8:00 AM to 5:00 PM. Say where the truck is and what it is doing, and we tell you what happens next.