The truck is sitting
It derated to 5 mph on the Turnpike. It will not crank at the fuel island. The low-air buzzer came on and stayed on. The temp gauge climbed and would not come down. The fifth wheel will not lock and the load is due.
Whatever it is, the truck is not earning, and you need two things: someone who will look at it now, and a straight answer on what it is and how long.
First, if you are on the shoulder
- Get the unit off the travel lane. The shoulder, a ramp, a lot. Anything that rolls should roll.
- Hazards on.
- Triangles out within 10 minutes, per 49 CFR 392.22: 10 feet behind the truck toward traffic, 100 feet, 200 feet. On a two-lane road, one goes 100 feet ahead too. On a divided highway, all three go behind.
- Stay off the traffic side of the truck.
Then call.
How to reach us, and the honest limit
(419) 724-2475. Monday to Friday, 8:00 AM to 5:00 PM.
That is the whole truth about hours. We do not run after-hours or weekend coverage, and the old version of this page said otherwise. During shop hours, a breakdown goes to the front of the line: a bay is cleared or the service truck is dispatched. After 5 PM, the earliest we can get to you is 8:00 AM, and if you call then you are first.
What to have ready: where the truck is, with exit or mile marker; what it is doing, in your words; whether it is loaded; what you have already tried; truck and engine make if you know them. Those five things decide whether the service truck goes to you or the truck comes to us, and we tell you which on the call.
What happens when the truck gets here
The truck does not sit in the lot waiting for its turn. It goes into a bay and a tech reads it: fault codes and freeze-frame data before anything is cleared, air build time and leak-down at the gauge, batteries and starter draw on a no-start, fuel pressure and filters, a pressure test on an overheat, exhaust restriction on a derate.
Then you get the answer: what it is, what it takes, whether the part is on the shelf, and how long. Before the repair starts. If the tech finds more once it is apart, the work stops and you get a call.
Four ASE certified technicians work the bays, with Cummins and International certifications among them, so the truck is not waiting on one person. We are a certified NAPA Truck Care Center with NAPA parts on the shelf, which is most of why same-day is real on the common breakdown repairs. The work is covered by the NAPA nationwide warranty, so a covered part that fails in Georgia is handled in Georgia.
What we handle on a breakdown
- No-start: batteries, cables, starters, fuel delivery, sensors
- Air brake failures: compressors, governors, dryers, valves, chambers, leaks, brakes that will not release
- Electrical and wiring: alternators, shorts, trailer cords, lighting, ABS faults
- Overheating: radiators, water pumps, thermostats, fan clutches, hoses, head gaskets
- Derates, DPF and exhaust: forced regens, sensors, EGR, DPF cleaning or replacement
- Fuel system: filters, lift pumps, injectors, water in fuel
- Transmission and clutch: no-shift, slipping, clutch failure
- Steering and suspension: tie rods, kingpins, air bags, broken springs
- Fifth wheel and coupling failures
- Mobile welding for frames, crossmembers and hangers, on site
Repairs that can be done where the truck sits, during shop hours, go to the service truck. Transmission, engine-out and alignment work comes to the bay.
Where we are
820 Matzinger Rd, Toledo, OH 43612. North Toledo, a mile off I-75 exit 207 (Stickney Ave), close to I-280 and the Michigan line. From the Turnpike, I-280 or US-23, the tow is short. The yard has room for a tractor-trailer to come in, drop and turn.
If the truck is down in Perrysburg, Maumee, Sylvania, Northwood, Oregon, Bowling Green, Findlay or Monroe, Michigan, tell us on the call and we work out whether it is a service-truck job or a tow.
The number
(419) 724-2475, Monday to Friday, 8:00 AM to 5:00 PM. Where the truck is, what it is doing, and whether it is loaded. We take it from there.